FAQ

Shipping Information

What Shipping Methods Are Available?
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How Long Will it Take To Get My Package?
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How Do I Track My Order?
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Do I Need A Account To Place Order?
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Orders

I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I’m not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

How do I know my order has been confirmed?
An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Meonlife account.
How quickly can I get my order delivered?
Orders will be delivered by the date you see on the product page for your location.
Why can’t I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

Cancellations and Returns

If I request for a replacement, when will I get it?
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting your account.
How can I return or exchange an item?
To return/exchange your order, go to your account and make request for return or exchage.

Payment

How can I pay for my shopping?
You can choose to pay on Meonlife with any Visa, MasterCard or cash on delivery.
Can I use the Cash on Delivery payment option for every product I buy on Meonlife?
The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, then you can place your order.